Terms & Conditions

Last Updated: June 12, 2025

Welcome to Nutmeg Table Company! These Terms and Conditions ("Legal Terms") are entered into by and between you ("you" or "your") and Nutmeg Table Company ("Company," "we," "us," or "our"), located at 1691 Thomaston Avenue, 4th Floor, Waterbury, CT 06704. These Legal Terms govern your access to and use of our website nutmegtablecompany.com, along with any related products, content, and services (the “Services”).

By using our Services or submitting payment through our invoicing system, you acknowledge and agree to these Terms & Conditions in full.

Our Services

Nutmeg Table Company crafts made-to-order furniture using solid American hardwoods. Each piece is custom-built to your specifications. Lead times vary depending on the item and are communicated at the time of order.

Our standard lead time is approximately 8–10 weeks from the date of purchase. Once your order is completed and approved, we’ll coordinate delivery or shipping. While we do our best to meet estimated timeframes, delays can occasionally occur due to material availability, production scheduling, or carrier logistics. If that happens, we’ll keep you informed along the way.

We offer two delivery methods:

White Glove Delivery (Preferred): Available for most clients in New England and the NYC metro area. Your furniture is delivered by our team or trusted carriers, brought into your space, and placed in the room of your choice.
Freight or Shipper-Assisted Delivery: For areas outside our white glove region, delivery is arranged via independent carriers (typically through uShip) or freight services:
- Shipper-Assisted Delivery: Your item is wrapped securely and delivered without a pallet to reduce packaging waste. The shipper may assist with bringing the piece inside, but depending on its size and weight, additional help may be needed.
- Freight Pallet Delivery: If shipper-assisted delivery is not available, your order will be flat-packed on a pallet and delivered to your curb or driveway. You are responsible for unpacking and moving the item indoors, as freight drivers cannot assist with placement.

We charge a flat-rate shipping fee at checkout. In rare cases—such as deliveries to very remote areas—an additional charge may apply. If you have any questions about shipping logistics, please reach out to us.

Intellectual Property

All content—including photos, text, graphics, designs, and trademarks—is owned by or licensed to Nutmeg Table Company and protected by U.S. copyright and trademark laws. You may not copy, reproduce, or use our content for commercial purposes without prior written consent.

User Representations

By using our site, you confirm that you’re at least 18 years old and legally capable of entering into this agreement. You agree not to use our site in any unlawful or unauthorized way.

Prohibited activities include, but are not limited to: submitting fraudulent orders, scraping or copying product content, gaining unauthorized access to our systems, or attempting to disrupt or harm our Services.

Our Products

Each piece we make is crafted by hand using solid American hardwoods, and no two are exactly alike—that’s part of what makes our furniture special. Natural variations in grain, tone, and texture are expected and embraced. Seasonal expansion, contraction, small knots, hairline cracks, or slight dimensional shifts are all normal characteristics of solid wood and are not considered defects. Wood thickness may vary by ±1/16" due to sanding and finishing.

We strive to display product colors and features as accurately as possible. However, due to natural variation and screen differences, finishes may appear slightly different in person. If you’re unsure about color, we recommend ordering wood and finish samples before placing your order.

Our team takes great care in building and finishing each item in our Waterbury, CT workshop. Each piece is made to order, and those small inconsistencies are part of the charm of handcrafted furniture—not imperfections.

Purchases & Payment

We accept most major credit cards and Google Pay. Payment is due in full at checkout unless otherwise agreed. Sales tax is charged on orders shipping to Connecticut addresses, in accordance with state law.

Return Policy

All sales are final. Once a deposit is placed, your order cannot be canceled or refunded. We do not offer returns or exchanges.

If your item arrives damaged in transit, please notify us within 24 hours of delivery and provide photos. For freight or shipper-assisted deliveries, any visible damage must be noted with the driver at the time of delivery and documented with photos. We cannot guarantee resolution for damage reported after this window or without documentation.

We do not offer refunds or partial refunds for natural wood movement or small cosmetic variations. These are expected characteristics of solid hardwood furniture and part of what makes each piece unique.

If a client requests to cancel an order prior to delivery, Nutmeg Table Company reserves the right to retain all costs incurred up to that point in production, including materials and labor. Deposits are non-refundable once placed.

User Reviews & Photo Submissions

If you share a review, photo, or feedback with us—via email, website, or social media—you grant Nutmeg Table Company the right to use, modify, and share that content for marketing or promotional purposes, both online and in print. You confirm that you have the legal right to submit the content and allow us to use it.

We reserve the right to remove any user content that is inappropriate, misleading, offensive, or violates these Terms.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content, privacy policies, or business practices of those external sites. Any interaction with third-party websites is at your own discretion.

Modifications & Interruptions

We may change or update any part of the Services at any time without notice. While we strive to maintain uptime, we are not liable for any interruptions in service or resulting inconvenience or loss.

Privacy Policy

We respect your privacy. Please refer to our Privacy Policy to understand how your personal information is collected, used, and protected.

Governing Law & Dispute Resolution

These Legal Terms are governed by the laws of the State of Connecticut. In the event of any dispute, you agree to attempt informal resolution first. If necessary, disputes will be handled by binding arbitration under the rules of the American Arbitration Association (AAA), in Connecticut. You waive your right to a jury trial or class action suit.

Disclaimers

Our Services are provided "as is" and "as available." We make no warranties or guarantees regarding accuracy, availability, or content. You use the site and Services at your own risk.

Limitation of Liability

To the maximum extent permitted by law, Nutmeg Table Company is not liable for any indirect, incidental, or consequential damages related to your use of our site or products. Our total liability for any claim shall not exceed the amount paid by you for the product in question.