FAQ
Materials & Finishes
What types of wood do you use?
We primarily work with solid American hardwoods like walnut, white oak, and maple. While those are our most popular options, we’re open to sourcing other hardwoods upon request and have done so for past clients. Reach out if you have something specific in mind.
Do you offer samples?
Yes—wood and finish samples are available for purchase here.
What’s the difference between Osmo and conversion varnish finishes?
Oiled Walnut & Oiled White Oak are finished with Osmo, a plant-based hardwax oil that brings out the wood’s natural tone. It offers solid protection against water and stains, with a soft, low-sheen look and more natural feel under hand. Over time, high-use areas may benefit from a quick reapplication.
Natural Walnut, White Oak & Ash are sealed with a matte conversion varnish—our most durable, low-maintenance finish. It forms a protective barrier that’s ideal for high-traffic areas and everyday wear. (This includes finishes like Sunwashed, Seawashed, Blackened, and Antique Harvest.)
Can I request a custom paint or stain?
Yes! If you have a specific paint code, we’ll do our best to color match it—and we can match any Benjamin Moore or Sherwin-Williams color.
For custom stains, we offer a detailed sampling process for an additional $295. Custom finishing can be time-intensive, especially if you're coordinating with an existing piece or finish—but we’ll go through as many rounds as needed to get it just right.
Lead Times & Production
How long does it take to make my piece?
Production typically takes about 8–10 weeks from the date of purchase. We don’t offer rush fees, but we always aim to build and deliver as efficiently as possible without compromising on quality. If you’re working within a specific timeline, let us know and we’ll do our best to accommodate.
Will I get updates during production?
Once your order is placed, we’ll confirm that it’s been received and that your spot in our build schedule is secured. While we don’t send frequent updates by default, you’re always welcome to check in along the way if you have questions.
When your piece is complete, we’ll send photos for your review and approval before moving on to shipping. Arranging delivery can take up to two weeks, depending on your location and method. We’ll let you know once your item has been picked up by the shipper, and they’ll contact you directly to schedule a delivery appointment.
Customization & Design
Do you do digital renderings before I order?
We offer digital mock-ups for custom orders after a deposit or order has been placed. Typically, we do not provide renderings for our standard shop items. However, if you’re ordering one of our standard pieces and would like a mock-up during production, just let us know!
Can I request custom features or modifications?
Yes! One of the best parts of working with our shop is that nearly every piece is made to order—so we can accommodate a wide range of customizations, from sizing to configuration and functionality. Let us know what you're envisioning!
Sizing & Fit
How do I choose the right size table or island?
We’re happy to help! Send us your space dimensions and a brief description of the layout, and we’ll make recommendations based on what you share.
What if I measured wrong?
We always recommend double-checking your dimensions before ordering. Since each piece is made to order, changes after production begins may not be possible.
Shipping & Delivery
Do you ship outside the U.S.?
We currently ship anywhere in the contiguous United States. At this time, we do not ship to Alaska, Hawaii, or internationally.
Do you offer local delivery?
Yes! We offer White Glove Delivery throughout most of New England and the NYC metro area using our own team. This includes in-home placement and basic assembly.
Can I pick up my order instead?
Definitely. We offer free pickup from our Waterbury, CT shop Monday–Friday, 9 AM to 5 PM. We’ll coordinate with you when your piece is ready.
What’s the typical lead time?
All of our pieces are made to order, with a production timeline of approximately 8–10 weeks. Once complete, please allow 12–15 business days for us to schedule a shipper.
How do “In-Stock” items work?
These ship out within 3–5 business days and follow our standard shipping and return policies. If purchased with a made-to-order item, they’ll ship separately.
What should I expect on delivery day?
Inspect your piece thoroughly before signing the Proof of Delivery. The driver must wait while you do so. If there’s any damage, note it clearly and contact us right away.
👉 For full shipping and delivery details, click here.
Assembly & Care
Will I need to assemble my piece?
Most items arrive fully assembled. Any items that are freight-shipped will be flat-packed on a pallet. any minor assembly is needed (like attaching legs), we’ll provide everything you need.
How do I care for my wood furniture?
Dust regularly with a soft cloth and avoid harsh or abrasive cleaners. For occasional deeper cleans, use a mild soap and soft cloth. Years down the line, you may want to refresh the finish.
Best Practices:
- Avoid wet cloths, sponges, or abrasive products.
- Wipe spills immediately to prevent any moisture damage.
- Do not use bleach, ammonia, oven cleaner, or products with abrasive additives.
- Avoid placing heat-producing items directly on wood surfaces.
- Use placemats and coasters to help prevent marks and stains.
Returns & Damages
Can I return or cancel my order?
Because each piece is made to order, all sales are final. For full details, please see our Return Policy.
What if my piece arrives damaged?
Please inspect your piece at delivery. If anything looks off, note it with the shipper, take photos, and contact us within 24 hours. We’ll work to resolve it. You can find more details on our Terms & Conditions and Shipping and Delivery pages.
Trade & Commercial Orders
Do you work with designers or trade professionals?
Yes—we love collaborating with designers and trade clients. Email us or apply here for trade access.
Can you accommodate large or repeat orders?
Definitely. We've built for restaurants, boutiques, offices, and repeat clients. Just reach out to discuss.
Ordering & Payment
How do I place an order?
You can order directly through our website , Etsy shop or contact us for a custom quote. We offer flexible invoicing through Square and can accommodate payment plans upon request.
What payment methods do you accept?
We accept all major credit cards, PayPal, Google Pay, and ACH transfers.
Is my payment secure?
Yes—payments are processed through trusted third-party providers like Square, Etsy and Shopify Payments.
About NTCo.
Where are your pieces made?
All of our items are handcrafted in Connecticut using sustainably sourced American hardwoods.
Do you have a showroom?
Not at the moment. Clients are welcome to stop by our shop in Waterbury to see our work and meet our team. We’re also happy to share extra photos, videos, or schedule a call.
Miscellaneous
Can you match a style I saw elsewhere?
Usually, yes! Send us an inspiration photo and we can typically create something similar—with our own NTC craftsmanship behind it.
Can I customize a piece I saw on your site?
Absolutely. You can adjust size, finish, materials, or features.
Do I need to put down a deposit?
If ordering through Etsy or our website, full payment is required at checkout. For custom projects, we offer direct invoicing with a 50% deposit to secure your spot in our build queue. The remaining balance is due once completion photos are sent. We also offer flexible payment plans upon request—just ask!