Shipping & Delivery
Every Nutmeg Table Company piece is made to order and handled with care—from our shop to your home. Below is an overview of what to expect with production, scheduling, and delivery.
Production Timeline
All furniture is handcrafted to order. Our current lead time is approximately 10-12 weeks.. We’ll send photos once your piece is complete and ready for delivery scheduling.
Note: Lead times may vary during certain times of the year.
Scheduling & Transit
Once your piece is complete, please allow up to 12 business days for us to schedule delivery. This applies to all shipping methods—freight, UShip, and local white glove service.
After a shipper is booked and has picked up your piece, delivery typically occurs within 3-14 business days, depending on your location and the carrier’s route. Freight carriers tend to be faster, while UShip drivers offer more hands-on service and may require a bit more flexibility as they build their routes.
We do our best to coordinate efficient delivery timing, but as a small team, we appreciate your patience and flexibility. If you have a tight deadline—especially during peak seasons or for long-distance freight—please let us know early and we’ll do our best to accommodate.
Delivery Methods
Please note that freight shipping is our standard delivery method for most orders. Each piece is carefully secured and flat-packed on a pallet to ensure safe transit.
Whenever possible, we coordinate independent carriers through our UShip network who can provide white glove delivery (blanket-wrapped, room-of-choice service). However, this option isn’t always available depending on your location and the driver’s route schedule.
If you require white glove delivery, please let us know prior to purchasing so we can confirm availability and provide a quote. Additional fees may apply for this level of service.
Freight (Curbside)
Your piece will be flat-packed on a pallet and shipped via a third-party freight carrier. Once it reaches your local terminal, the carrier will contact you via text or email to schedule your delivery window. These appointments often span several hours.
Important Notes:
- Freight deliveries are curbside only unless otherwise arranged.
- If you’re unavailable during the scheduled time, rescheduling or storage fees may apply.
- Changes to the delivery address once in transit may result in reconsignment fees.
UShip (Independent Carrier Network)
We work with a small, trusted network of independent carriers to offer blanket-wrapped, room-of-choice delivery for many of our pieces. These drivers handle fewer deliveries per route and provide more flexible, hands-on service.
Once a driver is assigned, they’ll reach out directly to coordinate your delivery day and provide text updates while en route.
Local Delivery (New England & NYC Metro)
We offer white glove delivery throughout Connecticut, New York City, and parts of New England. Once your piece is ready, please allow up to 12 business days for us to coordinate your local delivery route.
Local deliveries include in-home placement and removal of all packaging or crating materials.
Delivery Day: What to Expect
Inspect your piece thoroughly as soon as it arrives.
If there’s any damage, note it clearly on the delivery slip—or, if no slip is provided, email us immediately at care@nutmegtablecompany.com with photos and a description of the issue.
We’re unable to assist with damage claims if issues aren’t documented at the time of delivery.
Questions?
If you have any questions about timing, shipping options, or access needs (like stairs or tight entries), feel free to reach out anytime:
Email: care@nutmegtablecompany.com
Phone: (203) 519-5507