All sales are final. Each piece is made to order and scheduled into our production workflow upon purchase. While your piece may not begin production immediately, it will be completed within the quoted lead time. 

Once a deposit is placed, your order cannot be canceled or refunded. We do not offer returns or exchanges. 

If your item arrives damaged in transit, notify us within 24 hours of delivery and provide photos. For freight or shipper-assisted deliveries, any visible damage must be noted with the driver and documented with photos. We cannot guarantee resolution for damage reported after this window or without documentation. 

We do not offer refunds or partial refunds for natural wood movement or small cosmetic variations. These are expected characteristics of solid hardwood furniture and part of what makes each piece unique. 

If a client requests to cancel an order prior to delivery, Nutmeg Table Company reserves the right to retain all costs incurred up to that point in production, including materials and labor. Deposits are non-refundable once placed.